Last Updated: June 2026

At Violet London, we aim to process and dispatch orders as quickly as possible.

Order Processing

Orders are normally processed within 1–2 business days after payment has been received. Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Areas

We currently deliver throughout the United Kingdom.

Delivery Times

Estimated delivery times are provided at checkout and may vary depending on the delivery service selected and the destination.

Please note that delivery times are estimates and are not guaranteed.

Delivery Charges

Delivery charges are calculated at checkout and will be displayed before payment is completed.

Order Tracking

Where available, tracking information will be provided once an order has been dispatched.

Incorrect Addresses

Customers are responsible for ensuring that delivery details are accurate. Violet London cannot be held responsible for delays or failed deliveries resulting from incorrect address information.

Delivery Delays

While we make every effort to ensure timely delivery, delays may occasionally occur due to factors outside our control, including courier disruptions, severe weather conditions, or peak seasonal demand.

Damaged or Missing Items

If your order arrives damaged or if items are missing, please contact us within 48 hours of delivery at:

Email: info@violetlondon.co.uk

Customer Support

If you have any questions regarding delivery or shipping, please contact our customer service team:

Email: info@violetlondon.co.uk
Telephone: +44 7482 049561

Violet London Ltd
Company Registration Number: 12579497