Refund Policy

Last Updated: June 2026

At Violet London, we want our customers to be satisfied with their purchases. If you are not completely happy with your order, please review our refund policy below.

Returns

Items may be returned within 30 days of purchase, provided they are:

• Unused and in their original condition
• Returned with original packaging where applicable
• Accompanied by proof of purchase

Certain items may be excluded from returns for hygiene, safety, or legal reasons.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method used for the purchase.

Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.

Exchanges

Where available, customers may request an exchange instead of a refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Non-Refundable Items

The following items cannot normally be refunded unless faulty:

• Gift cards
• Personalised products
• Perishable goods
• Items excluded by law

Return Shipping

Unless an item is faulty, damaged, or supplied incorrectly, customers are responsible for return postage costs.

If you have any questions regarding refunds or returns, please contact:

Violet London Ltd

Email: info@violetlondon.co.uk

Telephone: +44 7482 049561

Company Registration Number: 12579497