1. How long does delivery take?
Standard UK delivery usually takes 2–5 working days. Delivery times may vary during busy periods such as Christmas.

2. How much does delivery cost?
Delivery costs are calculated at checkout and depend on your order size and delivery method.

3. Do you offer returns or exchanges?
Yes. We accept returns and exchanges within 30 days of purchase, provided items are unused and in their original packaging.

4. How do I return an item?
Please contact us via the Contact Us page with your order number, and our team will guide you through the return process.

5. Can I change or cancel my order?
If your order hasn’t been dispatched yet, we’ll do our best to help. Please contact us as soon as possible.

6. How can I track my order?
Once your order is dispatched, you’ll receive a tracking link by email.

7. Do you ship internationally?
At the moment, we ship within the UK only. International shipping may be added in the future.

8. What payment methods do you accept?
We accept major debit and credit cards, Apple Pay, Google Pay, and other secure payment methods shown at checkout.

9. Are your products safe and good quality?
Yes. We carefully select our products to meet quality and safety standards suitable for everyday use.

10. How can I contact you?
You can reach us via the Contact Us page. We aim to respond within 24 hours (Monday–Friday).