Delivery

We aim to deliver your order as quickly and smoothly as possible.

UK Delivery

• Standard UK delivery takes 2–5 working days

• Orders are processed Monday to Friday (excluding bank holidays)

Delivery Charges

• Delivery costs are calculated at checkout and depend on your order size and delivery method

Order Processing

• Orders placed before dispatch cut-off times are usually processed the same or next working day

• During busy periods (such as Christmas or sales), delivery times may be slightly longer

Tracking Your Order

• Once your order has been dispatched, you’ll receive a confirmation email with tracking details where available

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Returns & Exchanges

We want you to be happy with your purchase.

Returns Policy

• You may return items within 30 days of receiving your order

• Items must be unused, in original condition, and in original packaging

How to Return an Item

1. Contact us via the Contact Us page with your order number

2. Our team will provide return instructions

3. Once received and inspected, we will process your refund or exchange

Refunds

• Refunds are issued to the original payment method

• Please allow up to 5–7 working days after approval for the refund to appear

Exchanges

• If you’d like an exchange, please let us know when contacting us and we’ll do our best to assist

Non-Returnable Items

• For hygiene and safety reasons, some items may be non-returnable unless faulty

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Faulty or Damaged Items

If your item arrives damaged or faulty:

• Please contact us within 48 hours of delivery

• Include photos where possible so we can resolve the issue quickly

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Need Help?

If you have any questions about delivery or returns, please contact us via the Contact Us page.
We aim to respond within 24 hours (Monday–Friday).